Big Boost Casino Privacy Policy

This Privacy Policy explains how Big Boost Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with our platform. It is intended to help you understand our privacy practices before using Big Boost Casino.

Big Boost Casino is committed to handling information responsibly and transparently. By using our website, you acknowledge that you have read this policy. Our services are intended for individuals aged 18 or older, and we may use information to verify age, identity, eligibility, and compliance with applicable operational requirements.

Information We Collect

We collect information that is necessary to provide a secure and functional online casino experience. The information collected depends on how you interact with Big Boost Casino and may include:

• Account details, such as your name, date of birth, username, password, residential address, telephone number, and email address.
• Identity and verification information, including documents or details needed to confirm your identity, age, location, or account ownership.
• Financial and transaction information, such as payment method details, deposits, withdrawals, payment history, and related records. Payment information may be processed by specialist payment providers.
• Gaming activity, including games played, bets placed, deposits, withdrawals, bonuses used, session information, and account preferences.
• Communications with us, including customer support requests, complaints, feedback, survey responses, and information provided during account reviews.
• Technical information, such as your IP address, browser type, device characteristics, operating system, approximate location, access times, and interactions with website features.

Some information may be collected automatically through cookies and similar technologies. We may also receive information from service providers that help us verify identity, process payments, detect suspicious activity, or maintain platform security.

How We Use Information

Big Boost Casino uses personal information for legitimate business and service-related purposes. These purposes may include:

• Creating and administering your player account.
• Providing casino games, account functions, promotions, and other requested services.
• Processing deposits, withdrawals, refunds, and other transactions.
• Confirming age, identity, account ownership, and eligibility to use the platform.
• Protecting the website, players, and business from fraud, unauthorized access, abuse, collusion, money laundering, and other suspicious or prohibited activity.
• Maintaining accurate records and responding to support enquiries, disputes, and complaints.
• Personalizing website content, improving game performance, and understanding how users interact with our services.
• Sending service messages, security alerts, account notices, and other essential communications.
• Sending promotional communications where permitted and where you have provided the appropriate consent or where another lawful basis applies.
• Analysing operational performance, testing new features, conducting internal reporting, and improving responsible gaming safeguards.

We limit the use of personal information to purposes that are relevant to operating, securing, and improving Big Boost Casino. Where appropriate, we may use aggregated or de-identified information for analytics and business planning.

Cookies and Similar Technologies

Big Boost Casino may use cookies, software development tools, pixels, local storage, and similar technologies. These tools can remember account settings, support essential website functions, maintain session security, measure performance, and help us understand visitor behaviour.

Some cookies are necessary for the website to operate and cannot be disabled through ordinary website settings. Other technologies may support analytics, personalization, or marketing activities. Depending on your browser, device, or location, you may be able to manage cookies by changing browser settings or using controls presented on the website.

Disabling certain cookies may affect login functions, game loading, payment features, or other parts of the platform. Information collected through these technologies may be combined with account or technical information when this is necessary for security, service delivery, or analysis.

Data Sharing

We do not treat personal information as a product for unrestricted sale. We may share information with selected recipients when necessary to operate Big Boost Casino, meet service obligations, protect users, or support legitimate business activities. These recipients may include:

• Payment processors, banks, e-wallet providers, and transaction service partners.
• Identity verification, fraud prevention, security, analytics, hosting, communications, and customer support providers.
• Professional advisers, auditors, insurers, and technology suppliers acting on our behalf.
• Corporate entities involved in a business reorganization, merger, acquisition, financing, or transfer of assets.
• Government bodies, courts, law enforcement agencies, or other authorized parties where disclosure is required or reasonably necessary.

Service providers receiving information are expected to use it only for the services they provide and to apply appropriate safeguards. We may also disclose information when needed to enforce our terms, investigate suspected misuse, protect rights and safety, or resolve a dispute.

Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, and disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, system maintenance, and staff or contractor confidentiality requirements.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized access. We may restrict, suspend, or review an account when activity indicates a security concern.

Where a security incident affects personal information, we will assess the situation and take steps appropriate to the nature of the incident, including investigation, containment, remediation, and communication where required or reasonably appropriate.

Data Retention

We retain personal information for as long as it is reasonably necessary for the purposes described in this policy. Retention periods may depend on the type of information, the nature of our relationship with you, account activity, transaction history, security needs, dispute resolution, and any applicable recordkeeping obligations.

When an account is closed, some information may remain in our systems for a further period to prevent fraud, enforce agreements, complete outstanding transactions, handle complaints, establish or defend legal claims, or maintain reliable business records. When information is no longer required, we may securely delete it, anonymize it, or restrict access to it.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Ask that inaccurate, incomplete, or outdated information be corrected.
• Request deletion or restriction of information in situations where continued use is not necessary or appropriate.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Opt out of promotional communications by using the unsubscribe option in a marketing message or by contacting us.
• Request information about how personal data is handled and, where available, receive information in a usable format.

These rights may be subject to exceptions, verification requirements, and legitimate reasons for retaining or processing information. To protect accounts, we may ask for reasonable details to confirm your identity before completing a request. We aim to respond within an appropriate timeframe, although complex requests may require additional review.

Third-Party Services

The Big Boost Casino website may include links, integrations, payment options, game content, analytics tools, or other services operated by third parties. Those providers may collect information under their own privacy notices and terms. This policy does not govern external websites or services that we do not control.

Before providing information directly to a third party, you should review its privacy practices. We select service partners with attention to security and reliability, but we cannot control how an independent provider uses information after it receives it for its own purposes.

International Transfers

Some service providers or technology systems used by Big Boost Casino may process or store information in a country other than Canada. When information is transferred across borders, we take reasonable steps to use suitable contractual, technical, or organizational protections and to work with providers that maintain appropriate confidentiality and security practices.

Information transferred internationally may be subject to the laws of the destination country. Those laws may permit access by courts, regulators, or law enforcement authorities in circumstances that differ from those in Canada. We consider the nature of the information and the services involved when arranging international processing.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available on the Big Boost Casino website with a revised effective date where appropriate.

Changes will apply from the time they are posted unless a different effective date is stated. We encourage you to review this page periodically. If a change materially affects how we use personal information, we may provide an additional notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have a privacy question, want to exercise an applicable privacy right, or need clarification about this policy, please contact Big Boost Casino at [email protected]. When making a request, include enough information for us to understand the issue and, where necessary, verify your identity without sending unnecessary sensitive documents.

We will review privacy enquiries in good faith and may ask for further details before taking action. If your concern relates to an account, transaction, or security matter, please provide relevant information through a secure channel and do not include your password or full payment credentials.

Last updated: 9 September 2026